GuestNet™, designed specifically for hotel/casino properties, is the gaming industry’s leading-edge service recovery tool. The uniqueness of GuestNet™ allows properties to monitor service performance by venue and to respond to individual customer concerns in real time.


  • Questions are customized to mirror the uniqueness of each property.
  • E-mail alerts automatically notify property of customer concerns.
  • Customized reports provide real-time customer feedback.


  • Provides real-time information for all property venues.
  • Enhances service recovery through e-mail alerts and easy identification of customer concerns.
  • Provides comprehensive reports to easily track and measure service level performance.