• Do your employees understand and support your mission?
  • Do they feel that communication within their division is open and productive?
  • Do they feel that the leadership team is fair and responsive?

Employee satisfaction directly relates to employee interaction with the public and with employee retention. Using an array of quantitative and qualitative research methodologies, InfoSearch's team provides clients a range of services to measure, report, and utilize employee satisfaction results in the public sector.

Our team is also available to assist clients in questionnaire design, employee feedback sessions, and providing management direction to effectively utilize survey results.

InfoSearch provides three different employee opinion surveys: Interactive Voice Response (IVR) surveys, Internet based surveys, and mailed surveys.

For all types of surveys, InfoSearch's customized web-reporting service, InfoLive, allows clients to easily access and analyze employee opinion survey results online. This reporting system makes it easy for clients to see their employee engagement results online and to run online reports for specific employee groups.


  • Measures key employee issues.
  • Provides information by department and key employee groups.
  • Ensures anonymity of employees to encourage honest feedback.
  • Delivers easy to use, online reports in real time and provides the ability to segment results online.


  • Identifies employee engagement issues.
  • Provides dashboard indicators of satisfaction and engagement by department and key employee demographics.
  • Helps leadership set strategies and priorities for addressing employment issues.
  • Identifies areas where leadership may need additional training.
  • Enhances employee loyalty and retention when results affect positive changes.

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