Testimonials

Al Tovey

General Manager, Wildhorse Resort & Casino

“The use of InfoSearch gave us the tools to get essential guest feedback, track that information, and make positive changes to our guest service and facilities. We share this information with our team members to set and track service standards. Responding to our guests’ experiences has been essential to our continued improvement."

Marlene Olsen

Principal Strategist, Good Standing

"I have worked with InfoSearch for more than ten years and would recommend them to anyone. The InfoSearch staff is professional, knowledgeable, and a great resource in obtaining research results we need to make decisions. We value our relationship with InfoSearch and will continue to use them to fulfill our research requirements."

Andrea Bolin

Director of Strategic Initiatives, Mille Lacs Corporate Ventures

"The InfoSearch team has helped our organization gather data relevant to our needs for growth, both in reference to employee surveys and customer surveys. The team is the best to work with and very versatile with all of us. Everyone at InfoSearch adapts to our ever-changing world of business. They never miss a beat!"

Joe Pepple

Director of Guest Services, Four Winds Casino

"The InfoSearch survey tool was exactly what we needed to enhance the world-class service we deliver to our guests at multiple properties. The professional staff at InfoSearch provides awesome service and support to our Guest Service Team. We value the partnership we have with InfoSearch and appreciate what they’ve done to help us achieve our guest service goals."

Dan J. Morales

Vice President of Marketing, Sycuan Casino

"The Brand Awareness Study from InfoSearch was an effective baseline in our casino marketing efforts that we revisit annually to monitor improvement. The team from InfoSearch also does an amazing job explaining the positive and negative realities of guest perception, which provides clarity on needed operational changes. I rely on the team throughout the year to tackle various challenges."

Virginia Crowe

Vice President of Guest Experience, Grand Casino Resort

"InfoSearch has been an invaluable resource for our property. They are always willing to assist with new survey ideas and are able to accommodate our requests quickly. Their expertise in survey methodologies and analyzing data is top-notch."

Rob Goslin

President/General Manager, Table Mountain Casino

"The addition of InfoSearch has assisted us with streamlining processes to better serve our guests. It has been a helpful and easy to use resource for our team."
Respond to your

Customers

Customer Satisfaction
Customer Retention
Complaint Management System

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Understand your

Club Members

Active Members
Inactive Members
Hosted Players

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Connect with your

Employees

Employee Engagement
New Hires / Transfers
Exiting Employees

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Assess your

Market

Market Share / Wallet Share
Market Trends
Market Opportunities

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